Last updated: 30 July 2026
1. Overview
This policy applies to all payments made to IQuest Solutions through iquest.ind.in, including advance payments, milestone payments and invoice settlements processed via our payment gateway partner, Razorpay. Because we provide professional services (not physical goods), cancellation and refund terms are tied to the stage of work at the time of the request. Where a signed proposal, statement of work ("SOW") or service agreement specifies different terms, that document prevails.
2. Cancellation by the Client
- Before work begins: You may cancel an engagement within 7 days of payment and before commencement of work for a full refund, less any payment-gateway charges that are not returned to us.
- After work has commenced: Cancellation requests will be honoured with 15 days' written notice. Fees for work already performed, milestones already delivered, and non-cancellable third-party commitments made on your behalf are payable/deductible; the balance of any advance will be refunded.
- Recurring / retainer services: May be cancelled effective from the next billing cycle with 15 days' written notice. Amounts already billed for the current cycle are not refundable once the cycle has started.
3. Cancellation by IQuest
If we are unable to commence or complete an engagement for reasons attributable to us, we will offer you the choice of (a) a full refund of amounts paid for the undelivered portion, or (b) rescheduling or an equivalent alternative service. Refunds under this clause are processed in full, including for the undelivered portion of any advance.
4. Refund Eligibility
- Refund requests must be raised in writing to admin@iquest-india.com within 30 days of the relevant payment.
- Refunds are computed on the undelivered / unperformed portion of the service, as reasonably determined against the applicable SOW or invoice.
- Approved refunds are made only to the original payment method used for the transaction.
5. Failed, Duplicate or Erroneous Transactions
If your payment was debited but the transaction failed, or you were charged twice for the same invoice, the excess amount will be refunded in full — no questions asked. Most failed-transaction amounts are auto-reversed by the bank/gateway within 5–7 business days; if not, contact us with the transaction reference and we will take it up with Razorpay immediately.
6. How Refunds Are Processed
- We acknowledge refund requests within 2 business days.
- Approved refunds are initiated within 7 business days of approval.
- Once initiated, the amount is credited by the payment gateway/bank to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
- You will receive email confirmation with the refund reference number when the refund is initiated.
7. Non-Refundable Items
- Fees for services already rendered and milestones already accepted;
- Third-party costs incurred on your behalf that are non-cancellable (e.g. licences, cloud subscriptions, job-board postings);
- Government fees and taxes already remitted;
- Charges expressly marked non-refundable in the applicable SOW or invoice.
Email admin@iquest-india.com from your registered email address with:
- Your name, company and invoice/transaction reference (Razorpay payment ID if available);
- Date and amount of the payment;
- Reason for the cancellation/refund request.
IQuest Solutions
Sreshta Marvel, 2nd Floor, P Janardhan Reddy Nagar, Gachibowli,
Hyderabad, Telangana 500081, India
